NICE’s fiscal 2021 performance
In fiscal 2021 NICE achieved revenue of $1.9 billion, representing 16.6% growth from its fiscal 2020 revenue of $1.6 billion. The company’s excellent performance in the cloud fueled this growth. Cloud revenue reached $1.0 billion in fiscal 2021, growing 31.0% year over year. The company experienced international expansion, gaining massive scale in digital and strong revenue performance transformed NICE from an analytics leader to an AI powerhouse with a fivefold increase in AI bookings.
Product Innovation|CompetitionIn response to volatile demand in the wake of the first COVID-19 surge, the company undertook a comprehensive cost reduction program, aimed at shoring up labor and supply costs.
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