IFS grows with acquisition of analytics company Customerville
In July 2021, IFS acquired Customerville, which is based in Seattle. The company offers an advanced survey tool and provides analytics on the data, in addition to an action plan in an interconnected platform to improve customer experience. The terms of the agreement were not disclosed
M&AIn response to volatile demand in the wake of the first COVID-19 surge, the company undertook a comprehensive cost reduction program, aimed at shoring up labor and supply costs.
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