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COMPANY BENCHMARKING • UNITED STATES

TTEC Services Corporation - Company Profile

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TTEC Services Corporation - Overview

Description
TTEC Services is a public company with an estimated 69,400 employees. In the US, the company has a notable market share in at least one industry: Telemarketing & Call Centers, where they account for an estimated 5.7% of total industry revenue and are considered an All Star because they display stronger market share, profit and revenue growth compared to their peers.
Company Details

Registered Name: TTEC Services Corporation

Company Type: Operating

Exchange: NASDAQ

Employees: 69400

TTEC Services Corporation - Operating Industries and Main Competitors

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TTEC Services Corporation - Products and Services

  • Telemarketing & Call Centers in the US

    • Of the 5 core revenue-generating products and services in the Telemarketing & Call Centers in the US industry, TTEC Services Corporation offers:
    • Customer service
    • Technical support
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TTEC Services Corporation - Analyst Insights

Total revenue increased in 2021

In 2021, its total revenue increased to $2,273 million since 2020. This represents an 16.6% increase. Specifically, the revenue for its TTEC Digital segment in 2021 was $107.1 million, representing a 34.9% increase from 2020. Its TTEC Engage segment revenue in 2021 was $216.7 million, representing a 13.2% increase from 2020. Its 2021 operating income was $217.2 million, representing an increase from 2020’s $204.7. Its 2021 operating income represented a 9.6% of revenue whereas its 2020 operating income represents 10.5% of revenue.

Balance Sheet|Competition|New Activity


In response to volatile demand in the wake of the first COVID-19 surge, the company undertook a comprehensive cost reduction program, aimed at shoring up labor and supply costs.

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TTEC Services Corporation - SWOT Analysis

Strengths and weaknesses take into account internal factors, and are based on TTEC Services Corporation's performance in comparison to its competitors. Opportunities and Threats focus on external influences, and are based on trends and demand in the Telemarketing & Call Centers in the US industry.
Strengths
Days Receivables: x.x%
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Rank: 2 of 3 peers
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Annual Turnover: x.x%
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Rank: 2 of 3 peers
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Weaknesses
Credit Risk: x.x%
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Rank: 2 of 3 peers
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Revenue per Employee: $xx
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Rank: 2 of 3 peers
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Opportunities
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Threats
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This profile on TTEC Services Corporation includes:

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  • Products and Services
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